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    DO YOU HAVE AN INTERNATIONAL WARRANTY AND RETURNS POLICY ?

    Yes we do. Leafwood places customer satisfaction and happiness above all else (yes, even profit). We offer a 14 days return and full refund policy if you are unhappy for any reason. After the 14 days, our manufacturer will replace any watch and/or parts that may malfunction due to manufacturing defects, for up to 1 year, from the date of purchase.

    HOW LONG WILL IT TAKE TO RECEIVE MY WATCH?

    If purchasing from the USA, Canada, or the UK, you should receive your watch within 2-4 days. Please check out the shipping section of our website for other countries at https://www.theleafwood.com/pages/shipping

    WHAT FORMS OF PAYMENT DO YOU EXCEPT?

    We accept VISA, MasterCard, American Express, and Discover. We also accept payments made through PayPal.

    DO YOU SHIP INTERNATIONALLY?

    Yes we do! Although our main markets are USA and Canada, we also have inventory in our UK warehouse that allows us to ship to the following international destinations:  

    Belgium, Denmark, mainland France, Germany, Republic of Ireland, Luxembourg, Monaco, Netherlands,Greece, Italy, Portugal, Spain, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Norway, Poland, Romania, Russian Federation, S Georgia & S Sand Is, San Marino, Slovak Republic, Slovenia, Sweden, Switzerland, Turkey, Ukraine, USSR (former), and Vatican City State.

    Customers will be responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality.  Please note, any order that is returned to Leafwood because it is unclaimed by the customer or because the customer refuses to pay any extra fees, cannot be fully refunded but the customer will receive a store credit for the returned merchandise. For more shipping info please see the shipping section on our website. 

    Please note: Due to customs and duties, we are unable to return or exchange items outside of US and Canada. In addition, we are not responsible for any money that may be lost during the conversion rate process. We do apologize for any inconveniences this may cause.

    WHAT IS YOUR RETURN / EXCHANGE POLICY?

    You can return any watch within 14  days of receiving your order. Items must be returned in their original packaging and be in new condition. If the item was purchased on sale, you can return any watch discounted less than 25% for any reason within 7 days of receiving your purchase as long as it is complete and unused. After 7 days and within 14 days, you will receive store credit or an exchange.

    You will be responsible for shipping costs. Items must be returned in their original packaging and be in new condition.

    To return your purchase for any reason, please contact info@theleafwood.com. Please carefully package your item, ideally in the same packaging that we used to ship it to you along with its packing materials. We advise that you send the watch with tracking and signature required in case of loss. 

    WHAT IS YOUR CANCELLATION POLICY ?

    Requests for orders to be cancelled must be sent to and received by Leafwood before they have been shipped to receive a full refund. If merchandise has already shipped then the standard Return/Exchange Policy applies.

    I AM A RETAILER, CAN I STOCK LEAFWOOD WATCHES?

    Yes of course, we are always growing our retailer list, and offer substantial discounts on wholesale orders. Please reach out to us at info@theleafwood.com, and a member of our team will reply to you as soon as possible.